Booking Terms & Conditions

Please read through the following terms & conditions carefully.  It is the responsibility of the person making the booking (the party leader) to ensure that every member of the party has read and fully understood all the booking conditions.

The booking conditions as below apply to all booking made through Holidays in Newquay (incorporating Diamond Holidays Rentals).

Your Contract

(1a) Our acceptance of your deposit or full payment forms a contract between Holidays In Newquay and the party leader acting on behalf of all person in the party.  You are deemed to accept these booking conditions.  We reserve the right to change our terms & conditions without notice.

(1b) When making a booking you are required to submit an online booking form with all details of yourself and the names of all party members along with ages. You are also accepting the booking condition on behalf of all persons in the party. You will also be responsible for the payment of the holiday booked.

(1c) When you are making a booking for under 18years you as the booking person must ensure all party members have fully understood the booking terms & conditions and also accept you are liable for the party actions on staying at the accommodation.  You will also be responsible for the payment of the holiday booked.

(1d) We will send all correspondence to you via email or text and it is your responsibility to keep all party members informed.  We can not discuss the booking or enter into communications with any other member of the booking or 3rd party.

(1e) In the booking terms & conditions, 'the company', 'we', and 'us' refer to Holidays In Newquay and 'you' refers to the party leader.

(1f) The rental agreement is made on the basis that the accommodation is to be occupied by the Tenant (you) for a holiday as mentioned in the Housing Act 1988 Schedule 1 paragraph 9 and the Tenant acknowledges that tenancy granted by this agreement is not an assured tenancy and that no statutory periodic tenancy will arise when it ends.

(1g) Holidays in Newquay accept no responsibility for personal injury to guests, loss or damage to their property, or other matters that we have no control.

(1h) We can not be held responsibility for loss of any services (gas, water, electric & heating etc)  through out your stay.

Bookings

(2a) At the time of the booking you are required to submit and booking form either online or over the phone, (all booking done over the phone will require a booking form sent to you in the post.  You will need to check the form, sign and return).  You are also required to pay a deposit or payment in full.  A minimum deposit of 25% is required with all bookings.

(2b) Once your deposit has been received your will be email your confirmation details , once your have received the email YOU must check this & notify us of any incorrect information as this may invalidate your booking. It is your responsibility to check all the details on the confirmation letter are correct.  The confirmation letter will tell you by what date your balance & bond is due.

(2c) Provisional booking will only be held for 5 days for us to receive the deposit.

(2d) The holiday balance & compulsory security bond must reach us by your due date. (your due date can be found on your confirmation letter).

(2e) All booking made less than 6 weeks before arrival must be paid for in full when booking. And can only be paid for by debit/credit card.

(2f) All deposit are non-refundable and non-transferable.  We recommend that personal holiday insurance is taken out to cover any cancellations.
Deposit will be refunded is we are unable to accept the booking for any reason.

(2g) On receipt of your initial payment we will email or text your login in details. This will note the details of your booking and also act as a invoice for any outstanding monies.  If any details are incorrect you must advice us within 7 days.  We cannot accept responsibility for any errors concerning your booking after this time.

(2h) If the balance and bond is not paid by the due date which will be confirmed on your confirmation letter, the booking will be terminated with loss of any monies paid. However if we are unable to re-book the accommodation you will remain liable for the outstanding accommodation costs.

(2i) Any monies which are not honoured by your bank / card company may result in your holiday being cancelled.

(2j) Late payments or changes to bookings will result in a administration change.

(2k) We do not accept any bookings from parties under 16 years of age.  All bookings for parties under 18 years of age must be made by a parent or legal guardian.

(2l) For group bookings under the age of 18 must provide their dates of birth to ensure all party members are 16years old or more.

(2m) Whilst we endeavour to accommodate any special requests, we can not issue any guarantees.

Curfews:-
There are no curfews set for our accommodations unless we see fit to enforce any.

Payments

(3a) All bookings more than 6 weeks before arrival can be paid for by the following methods:
     Cheque, Postal Orders, Debit or Credit Card.

(3b) All bookings less than 6 weeks before arrival can be paid for by the following methods:
       Debit or Credit Card.

(3c) We will only accept one cheque or credit/debit card transaction per booking payment.
        If you wish to make individual payments then the following charges will apply.
        Cheques - 50p each
        Debit Cards - 50p each
        Credit Card - 2.5% charge

(3d) All cheques or postal orders are made Payable to Mr O'Dell and sent to: Booking Office 2 Playingfield Lane, Mount Wise, Newquay Cornwall TR7 2DB.

Security Bond

(4a) All booking require a compulsory security bond.

(4b) All security bonds are to be paid along with the balance, (by due date).

(4c) All security bonds will be refunded within 14days of your holiday finishes.  And will be refunded by the same method they are paid.
If you paid by card we will only refund it to the card number that it was paid by.

(4d) Whilst staying at any of Holidays In Newquay properties we kindly ask that you respect your fellow guest, accommodation staff, accommodation property, and all 3rd party.  Naturally, we want you to enjoy your holidays, but this can not be at the expense of anyone else.  Should we deem it necessary to ask a guest to leave the accommodation, then the remainder of his/her party will also be asked to leave, and they will forgo all security bond and accommodation charges that have been paid.

(4e) In the event of malicious, wilful, or negligent to the accommodation or other property damage over the security bond amount we will charge you for all applicable amount of loss sustained by holidays In Newquay.

Whilst Staying At Any One of Holidays In Newquay Properties

(5a) Check in time is 4pm to 6pm.  Unfortunately, we can not guarantee that any accommodation will be available before this time so we recommend that you make you travel arrangements accordingly.  If you are travelling by public transport please contact the office before booking regarding a later arrival.

(5ai) Anyone who wishes to arrival after 9pm will be subject to a charge.

(5b) Check out time is by 09.30am.  We kindly ask you to vacate your accommodation by this time or you will incur a charge.

(5c) Should you decide to leave our accommodation before your departure date for any reason, no refund will be available for the remaining stay.

(5d) We do not accept anyone under the age of 16years old.  Should anyone arrival and appear to be under this age we will ask for proof of age.

(5e) Only those named on the booking form may enter our accommodation and grounds.  Due to fire regulations you are not permitted to have visitor to the accommodation or grounds.

(5f) The party leader or booking person (legal guardian or parent) will be held responsible for any damage to the accommodation or grounds.  All breakages must be reported and paid for within 24hrs.  Failure to do so will result in the damage charges being deducted from the security bond.

(5g) Parking in our car park.  We have a independent wheel clamping firm operating within our grounds, any vehicle not displaying our permit or parked within the white line or in the correct bay will be clamped.  Please do not leave you vehicle in our car park until you have checked in and been issued with your parking permit.

(5h) All our accommodation are non-smoking in the bedrooms.

(5i) The property owner or his representative or a member of Holidays In Newquay Staff have the right to enter the accommodation at any time, whether the accommodation is occupied or not.

(5j) We supply your bedding,  tea towels, bath mats.  Your beds are made up for your arrival.  We supply heating in the winter months (End September to Beginning April).

Is there anyway my booking can be terminated?

(6a) We reserve the right to terminate without notice your booking of any customer whose behaviour is such that it is likely, in our reasonable opinion, to cause distress, damage, or annoyance to other customers, employee, 3rd party, or to the accommodation property or grounds.

(6b) Attempt to entertain any visitors.

(6bi) Allow other guest from other accommodations into your accommodation and you going into their accommodation, whether they are staying at Eton Court Accommodation or not.

(6c) To have anyone not named on the booking form in the accommodation or grounds.

(6e) To attempt to overload the accommodation with more people than it can legally hold.

(6f) Under take any activity which may cause unreasonable damage, noise or disturbance to others.

(6g) To bring Illegal substance in to the accommodation and to smoke within the accommodation.

(6h) If you fail to pay your balance and bond by the due date.

(6i) We reserve the right to refuse any booking on arrival if we feel fit to do so, or if the names on the booking form does not match these who attempt to occupy the accommodation on arrival. (all name changes must be informed to the office at least 48hrs before arrival.)

Damage, Breakages, Cleanliness & Mics;

(7a) You shall keep the accommodation and all, fixture, fittings and effects in or on the holiday accommodation in the same state of repair & cleanliness as at the commencement of the holiday and not to move any of the furniture, e.g beds, tables etc.

(7b) We do not allow any one to sleep on the sofa's, and ask that all bedding (duvet, pillows) including the mattress protectors stay on the beds.

(7c) The accommodation shall be left in the same state of cleanliness its was presented to you in.  Any excess cleaning will be charge for.  Minimum charge £50.00.

(7d) Any lost keys are charged at £50.00 and must be reported and paid for immediately.  All our keys are security keys.

(7e) Any excessive usage on gas, water & electric and extra heating will be charge for.

(7f) Extra Parking spaces may be available at a charge, but until arrival day we can not guarantee any extra spaces.

Pets ( animals )

(8) Sorry we do not accept dogs or any other pet in our accommodations.

If you Change or Cancel your booking

(9a) Any major changes or amendments to all bookings (i.e change of dates, names) after the initial confirmation has been issued will be subject to a charge.  All notification of changes to your booking must come from the party leader or booking person, by either email or writing.

(9b) We must be notified of any change of address or phone numbers including your mobile phone given on booking form at your earliest convenience.

(9c) All deposit are non-refundable and non-transferable.  We recommend that personal holiday insurance is taken out to cover any cancellations.
Deposit will be refunded if we are unable to accept the booking for any reason.

(9d) In certain circumstance you may be able to get a refund.  e.g unexpected posting or cancellation of leave by HM Forces. A substantiating certificate will have to be produced in all cases.  We will not issue a full refund for any other reason.

(9e) All cancellations must be done in writing by the booking person or party leader. In event that you are not covered by insurance , we will endeavour to re-let the accommodation, if we are successful the balance of the accommodation will not be due, or if already paid will be refunded, less the deposit.

Accommodation becoming unavailable

In the event of the accommodation becoming unavailable (e.g through fire or illness), we will endeavour to provide suitable alternative accommodation or will refund all monies paid or a proportion in the case of curtailment.  We reserve the right to move you to a alternative accommodation if necessary within Eton Court.

Complaints

In the event of there being cause for compliant concerning a property, the matter should be taken up with the owner/caretaker or holidays in Newquay staff at once.  It is important that this is done whilst you are still at the property so that an-on-the-spot investigation can be made if necessary and remedial action taken if required. In no circumstance will compensation be made for complaints raised after the tenancy has ended when the tenant has denied the owner/caretaker/staff the opportunity of investigating the complaint and endeavouring to put the matter right during the tenancy.  All complaints must be done by the party leader or booking person.

Date Protection

We will retain your personal information which you provide on your enquire or booking form.  This information will not be passed on to any 3rd parties, other than when required by law.